Free Shipping for orders over $60 in Australia

FAQ

Frequently asked questions

 

What to do if your item arrives damaged?

  • Please take the item and packaging to your nearest Post Office for assessment and advice. Our standard shipping comes with $100 Australia Post insurance.

Does BurnBella do clip on earrings?

  • Yes we do! We can make nearly every design into a clip on for you. All you have to do is let us know in the comments / notes section of the checkout.

Can I swap a dangle topper to a plain hook?
  • Absolutely you can. All you have to do is let us know in the comments / notes section of the checkout.

Am  I able to swap the colour of the toppers?
  • We are happy to consider a different colour topper (pending we have them in stock).  All you have to do is let us know in the comments / notes section of the checkout.

What are BurnBella earring backs and hooks made from?
  • All of our metal backs and hooks are made from hypoallergenic stainless steel. 

Does BurnBella ship abroad or overseas?
  • Yes we do, we have fixed price tracked shipping for anywhere in the world excluding the UK. 

Do you make your own earrings and brooches?
  • We most definitely do! Unlike some other businesses, we design and handmake all of our pieces right here in Australia.

How do I contact BurnBella for more information?
  • Please email us at sales@burnbelladesigns.com.au